Refund & Cancellation Policy

1. Cancelling your plan

You can cancel any paid plan at any time from Billing inside the app. Cancellation takes effect at the end of the period you already paid for, and your account then moves to the free plan. Your data stays; features above the free plan limits become read-only.

2. Subscription refunds

• Subscription fees are billed monthly in advance and are generally non-refundable.
• If you were charged by mistake, charged twice, or a Cervan outage prevented you from using a plan you paid for, email us within 30 days and we will refund it.
• Refunds are issued to the original payment method through Stripe and typically appear within 5 to 10 business days.

To request a refund, email support@joincervan.com from your account email with the charge date and amount.

3. Payments from your customers

When your customer pays an invoice through Cervan, that money is between you and your customer. You set your own refund policy and you issue refunds to your customers. Cervan is not a party to that transaction and does not decide who is owed what.

If a customer disputes a charge (a chargeback), Stripe handles the dispute process and may withhold the disputed amount from your balance. You are responsible for disputed amounts and any related fees. Processing fees already paid are not returned to you when you refund a customer. See the Fee Disclosure.

4. Text allowances

Monthly text allowances reset each billing cycle and unused texts do not roll over or convert to credit. We never bill overages.