Refund & Cancellation Policy

1. Cancelling your plan

You can cancel your Cervan plan at any time from Billing inside the app. Cancellation takes effect at the end of the period you already paid for. Your data stays in read-only mode until you restart your plan.

2. Subscription refunds

• Subscription fees are billed monthly in advance and are generally non-refundable.
• If you were charged by mistake, charged twice, or a Cervan outage prevented you from using a plan you paid for, email us within 30 days and we will refund it.
• Refunds are issued to the original payment method through Stripe and typically appear within 5 to 10 business days.

To request a refund, email support@joincervan.com from your account email with the charge date and amount.

3. Payments from your customers

When your customer pays an invoice through Cervan, that money is between you and your customer. You set your own refund policy and you issue refunds to your customers. Cervan is not a party to that transaction and does not decide who is owed what.

If a customer disputes a charge (a chargeback), Stripe handles the dispute process and may withhold the disputed amount from your balance. You are responsible for disputed amounts and any related fees. Processing fees already paid are not returned to you when you refund a customer. See the Fee Disclosure.

4. Usage Balance

Usage Balance funds are prepaid, separate from your subscription and generally non-refundable. Unused funds carry over while your account remains active. Provider-backed actions pause when the balance is insufficient, so they do not become a surprise subscription charge.